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NEW QUESTION 1
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics? Choose 2 answers

  • A. Select the appropriate topics on the Knowledge tab within Lightning Experience.
  • B. Allow guest users to tag displayed articles with relevant topics on a public page.
  • C. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
  • D. Manually add one or more topics to each article within Workspaces.

Answer: CD

NEW QUESTION 2
Which three permissions are included for a delegated administrator? Choose 3 answers

  • A. Create and edit external user records.
  • B. Manage object access for external users.
  • C. Add external users to multiple accounts.
  • D. Generate new passwords for external users.
  • E. Manage permissions sets for external users on their account.

Answer: ADE

NEW QUESTION 3
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?

  • A. Create a peer-to-peer forum for agents and share the URL with employees.
  • B. Create a digital experience for agents and share the URL with employees.
  • C. Create a digital experience for agents and an app for employees.
  • D. Create a self-service community for agents and an app for employees.

Answer: C

NEW QUESTION 4
Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud? Choose 3 answers

  • A. Audience
  • B. None
  • C. Default
  • D. Personal
  • E. Visible

Answer: ABC

NEW QUESTION 5
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

  • A. Experience Builder and Chatter
  • B. Service Console and Service Channel
  • C. Chat Agent Guided Setup Flow and Service Console
  • D. Service Channel and Chatter

Answer: C

NEW QUESTION 6
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues. Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an
Experiences site?
Choose 3 answers

  • A. Create an FAQ Knowledge article.
  • B. Deploy a chatbox to address common questions.
  • C. Enable Chatter Questions to encourage peer-to-self-service
  • D. Create a public ‘’announcement only’ group for moderators to address common questions.
  • E. Create an FAQ rich text component on the Home page.

Answer: ABC

NEW QUESTION 7
What does a system administrator need to do when creating Experience Cloud users?

  • A. Add user to an account as a contact record.
  • B. Add user to an account as a user record.
  • C. Click the "Log In to Site as User” button.
  • D. Assign Partner Community Plus license to the user.

Answer: A

NEW QUESTION 8
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?

  • A. ExperienceBundle
  • B. Experience Cloud Script Master
  • C. Site Builder
  • D. Lightning Builder

Answer: A

NEW QUESTION 9
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

  • A. Permission Sets
  • B. Branding Sets
  • C. Sharing Rules
  • D. Audience Targeting

Answer: A

NEW QUESTION 10
Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers

  • A. Create a permission set.
  • B. Select a permission set for a given experience.
  • C. Select the profile for a given experience.
  • D. Edit the applicable user profile.

Answer: AB

NEW QUESTION 11
Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?

  • A. The external sharing model should be updated so that the Account object is private but the Contact object remains public only
  • B. Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
  • C. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individual object to give Public Read Only access to Experience Cloud users.
  • D. The internal sharing model should be updated so that the Contact and Account objects are Public read Only.

Answer: C

NEW QUESTION 12
Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?

  • A. Partner Central
  • B. Help Center
  • C. Customer Account Portal
  • D. Customer Service

Answer: B

NEW QUESTION 13
DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers

  • A. Map articles to Content Topics.
  • B. Map topics to data categories.
  • C. Enable "Share on Sites" setting.
  • D. Enable "Automate Topic Assignment” setting.

Answer: BD

NEW QUESTION 14
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

  • A. Create a flow for customers to fill out before initiating Chat.
  • B. Enable Chat for only authenticated users and pass the user's information on hidden fields.
  • C. Deploy a unique chat per topic.
  • D. Create a pre-chat form to fill out before initiating Chat.

Answer: D

NEW QUESTION 15
Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience. How should an administrator accomplish this?

  • A. Use an HTML component
  • B. Create CMS items.
  • C. Use a Flexible page layout.
  • D. Build a custom Lightning component.

Answer: C

NEW QUESTION 16
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