MB2-877 | Verified Microsoft MB2-877 Preparation Labs Online

Exam Code: MB2-877 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: Microsoft Dynamics 365 for Field Service
Certification Provider: Microsoft
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NEW QUESTION 1
Which three actions can you perform only in the Field Service mobile application? Each correct answer presents a complete solution.

  • A. Create follow-up work orders.
  • B. View the work order location on the map.
  • C. Add pictures to a work order.
  • D. Scan barcodes.
  • E. Obtain a signature.

Answer: CDE

NEW QUESTION 2
You install the Woodford solution and begin setting up the mobile application. You need to import the Field Service project.
Which three components must you define? Each correct answer presents part of the solution.

  • A. security roles
  • B. priority
  • C. resources
  • D. password policies
  • E. project name

Answer: ABE

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the-mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford- solution

NEW QUESTION 3
You are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders.
Which feature should you implement?

  • A. Business Process Flow
  • B. Work Order Type
  • C. Service Task Type
  • D. Incident Type

Answer: D

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types

NEW QUESTION 4
You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.
What should you define?

  • A. schedule
  • B. objective
  • C. goal
  • D. scope

Answer: D

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/resource-scheduling-optimization

NEW QUESTION 5
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?

  • A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
  • B. On the work order form ribbon, click Get Driving Directions.
  • C. From the schedule board, click Actions and select Get Driving Directions.
  • D. Select a work order from any vie
  • E. On the ribbon, click Get Driving Directions.

Answer: C

NEW QUESTION 6
You implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality.
Which two actions should you perform? Each correct answer presents part of the solution.

  • A. Purchase the required licenses to extend usage of the Resco application beyond field service entities.
  • B. Implement the standard Microsoft Dynamics 365 mobile application instead of the Resco application.
  • C. Extend the Resco application to include leads, opportunities, and other entities needed for sales.
  • D. Register the added entities Resco Woodford application prior to extending the Resco application.

Answer: CD

NEW QUESTION 7
You need to prepare field agents to use the Field Service application in both online and offline mode.
Which behavior should you highlight for the field agents?

  • A. Offline changes to records that trigger workflows in Microsoft Dynamics 365 will run when a user makes a change.
  • B. If a user enters an area without coverage in online mode, the user can continue to use the application in its current state and it will synchronize when returning to an area with coverage
  • C. A user must switch the application to offline mode before entering an area without coverage.
  • D. Offline changes to records that trigger workflows in Microsoft Dynamics 365 will run when the data is synchronized.

Answer: D

NEW QUESTION 8
A company plans to deliver a new set of services that technicians will use when processing work orders.
You need to add the new services to Field Service so they can be added to price lists and work orders.
What should you do?

  • A. Create a new servic
  • B. Set the service as a non-inventory item and then activate the service.
  • C. Create a new servic
  • D. Set the service as an inventory item and then activate the service.
  • E. Create a new produc
  • F. Set the product as a service and then activate the product.
  • G. Create a new produc
  • H. Set the product as a non-inventory item and then activate the product.

Answer: C

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service

NEW QUESTION 9
Which three pieces of information are available on a Product Inventory record? Each correct answer presents part of the solution.

  • A. Quantity Allocated
  • B. Reorder Point
  • C. Quantity Sold
  • D. Quantity on Order
  • E. Inventory Status

Answer: ABE

Explanation:
References: https://community.dynamics.com/crm/b/crmandunifiedservicedesk/archive/2021/09/01/field- service-purchasing-and-inventory

NEW QUESTION 10
A company wants to provide customers updates about their work orders. You need to add the update notifications capability to the Field Service application.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

  • A. Create a booking rule that sends the customer an email.
  • B. Import the Glympse solutio
  • C. Configure the solution to send the customer text messages.
  • D. Create a Microsoft Flo
  • E. Use a connector for sending text messages to the customer.
  • F. Import the Twilio solutio
  • G. Configure the solution to send the customer text messages.

Answer: CD

NEW QUESTION 11
You need to assign resources to a work order based on proximity to a service location. Which two tools can you use? Each correct answer presents a complete solution.

  • A. Service Calendar
  • B. Resource Groups
  • C. Schedule Board
  • D. Schedule Assistant

Answer: BD

NEW QUESTION 12
You need to ensure that technicians who respond to service requests have a proficiency of at least good.
What should you do?

  • A. Create a new resource type and manually assign delivery people who meet the criteria.
  • B. Create a new team and manually assign delivery people who meet the criteria.
  • C. Filter the schedule board by characteristics.
  • D. Create a resource rol
  • E. Add skill and proficiency requirements.

Answer: C

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- characteristics

NEW QUESTION 13
You restore Resource Schedule Optimization. You need to optimize individual resource schedules.
What should you do?

  • A. In Field Service Administration, locate a Resource record and select Optimize Schedule.
  • B. From the schedule board, right-click a Resource record and select Optimize Schedule.
  • C. From the schedule board, click Actions and select Optimize Schedule.
  • D. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.

Answer: C

NEW QUESTION 14
Which two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.

  • A. Resco Woodford
  • B. Field Service – Administrator
  • C. Package Deployer
  • D. Field Service project

Answer: AB

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the-mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford- solution

NEW QUESTION 15
Your company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks.
Which two statements are true? Each correct answer presents a complete solution.

  • A. You can manually overwrite duration only if none of the services associated with the incident type have a duration specified.
  • B. The duration is the sum of the duration for all services that are included in the incident type.
  • C. The duration is the sum of the duration for all the service task types that are included in the incident type.
  • D. You can manually overwrite duration only if none of the service task types associated with the incident type have a duration specified.

Answer: CD

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types

NEW QUESTION 16
Service technicians perform groups of related activities. You need to provide a total estimated duration for the group of activities so that they can be scheduled as one assignment.
Which set of entities should you use?

  • A. case and activities
  • B. case and service tasks
  • C. work order and activities
  • D. work order and service tasks

Answer: D

NEW QUESTION 17
You create a custom entity to manage specific types of services. You need to start scheduling resources for work related to the entity.
What should you do?

  • A. Create a relationship between the custom entity and Booking Resources entities.
  • B. Use work orders instead of the custom entity.
  • C. Add the custom entity to the schedule board.
  • D. Enable the custom entity for scheduling using universal scheduling.

Answer: D

NEW QUESTION 18
You need to set up agreement bookings.
Which three sets of options can you configure? Each correct answer presents a complete solution.

  • A. Preferences
  • B. Invoice settings
  • C. Booking settings
  • D. Work Order settings
  • E. Resource’s schedule

Answer: BCD

NEW QUESTION 19
A new service agreement automatically generates 12 monthly work orders for a new customer.
What are two possible status values for the work orders? Each correct answer presents a complete solution.

  • A. Open-scheduled
  • B. Open-reserved
  • C. Open-unscheduled
  • D. Open-requested

Answer: AC

NEW QUESTION 20
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