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QUESTION 21

- (Exam Topic 4)
Which ITIL component is focused on anticipating predictable problems and ensuring that configurations and operations are in place to prevent these problems from ever occurring?

  1. A. Availability management
  2. B. Continuity management
  3. C. Configuration management
  4. D. Problem management

Correct Answer: D
Problem management is focused on identifying and mitigating known problems and deficiencies before they are able to occur, as well as on minimizing the impact of incidents that cannot be prevented. Continuity management (or business continuity management) is focused on planning for the successful restoration of systems or services after an unexpected outage, incident, or disaster. Availability management is focused on making sure system resources, processes, personnel, and toolsets are properly allocated and secured to meet SLA requirements. Configuration management tracks and maintains detailed information about all IT components within an organization.

QUESTION 22

- (Exam Topic 3)
Humidity levels for a data center are a prime concern for maintaining electrical and computing resources properly as well as ensuring that conditions are optimal for top performance.
Which of the following is the optimal humidity level, as established by ASHRAE?

  1. A. 20 to 40 percent relative humidity
  2. B. 50 to 75 percent relative humidity
  3. C. 40 to 60 percent relative humidity
  4. D. 30 to 50 percent relative humidity

Correct Answer: C
The American Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE) recommends 40 to 60 percent relatively humidity for data centers. None of these options is the recommendation from ASHRAE.

QUESTION 23

- (Exam Topic 1)
Which of the following pertains to fire safety standards within a data center, specifically with their enormous electrical consumption?

  1. A. NFPA
  2. B. BICSI
  3. C. IDCA
  4. D. Uptime Institute

Correct Answer: A
The standards put out by the National Fire Protection Association (NFPA) cover general fire protection best practices for any type of facility, but also specific publications pertaining to IT equipment and data centers.

QUESTION 24

- (Exam Topic 1)
Which type of cloud model typically presents the most challenges to a cloud customer during the "destroy" phase of the cloud data lifecycle?

  1. A. IaaS
  2. B. DaaS
  3. C. SaaS
  4. D. PaaS

Correct Answer: C
With many SaaS implementations, data is not isolated to a particular customer but rather is part of the overall application. When it comes to data destruction, a particular challenge is ensuring that all of a customer's data is completely destroyed while not impacting the data of other customers.

QUESTION 25

- (Exam Topic 4)
What is one of the reasons a baseline might be changed?

  1. A. Numerous change requests
  2. B. To reduce redundancy
  3. C. Natural disaster
  4. D. Power fluctuation

Correct Answer: A
If the CMB is receiving numerous change requests to the point where the amount of requests would drop by modifying the baseline, then that is a good reason to change the baseline. None of the other reasons should involve the baseline at all.

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