Free CRT-251 Exam Braindumps

Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company wants to track and report on these deals separately from other deals.
What should a consultant recommend to meet this requirement?

1. A. Create a custom field on opportunity to flag and report on these sales.
2. B. Create an opportunity record type and sales process for reporting on these deals.
3. C. Create a separate page layout and report to flag and report on these deals.
4. D. Add “upsell” as a stage and create a summary by opportunity stage.

Correct Answer: B

Universal Containers wants to associate some contacts with more than one account (e.g., a contact in an employee of one account and on the boards of several other accounts). Which solution should a consultant recommend to meet this requirement?

1. A. Enable contacts to multiple accounts feature.
2. B. Clone the contact record and add it to the second account.
3. C. Add the contact to the partners related list on the second account.
4. D. Associate the contact to other accounts using a custom lookup field.

Correct Answer: C

Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company wants to see the total value of open opportunities for all accounts in the hierarchy. Which solution should a consultant recommend to meet this requirement?

1. A. Use Apex to update a custom field on the parent account with the total value of open opportunities form the child accounts.
2. B. Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.
3. C. Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.
4. D. Create a link on the account that opens a report showing the total value of open opportunities for all accounts in the hierarchy.

Correct Answer: A

Universal Containers sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on an opportunity.
Which solution should a consultant recommend to facilitate the collaboration of the lead sales representative and team members?

1. A. Create public groups for extended team members and allow the sales representative to assign manual sharing on their opportunities.
2. B. Define a sharing rule for each lead sales representative to assign appropriate access for all extended team members.
3. C. Configure default opportunity teams for all lead sales representatives with team selling enabled.
4. D. Enable Chatter to have the lead sales representative facilitate collaboration through sales team swarming.

Correct Answer: C

The sales management team of Universal Containers has noticed that opportunities are taking longer to close. Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. Which two reporting tools can the sales management team leverage to help determine the cause? Choose two answers.

1. A. Report on campaign return on investment (ROI)
2. B. Report on the discount approval time for quotes
3. C. Dashboard of month-over-month trend of lead conversions
4. D. Dashboard of opportunity stage duration

Correct Answer: BD