Free CSA Exam Braindumps

- (Exam Topic 3)
What feature do you use to specify which users are able to access a Service Catalog Item?

1. A. Can Read Role
2. B. Catalog User Role
3. C. Can Order Tab
4. D. User Criteria

Correct Answer: D
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/task/t

- (Exam Topic 3)
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the
ServiceNow instance. What issue could explain this? Choose 2 answers

1. A. Their user account failed LDAP authentication
2. B. Their user account is not logged in properly
3. C. Their user account was not approved by their manager
4. D. Their user account does not have itil role
5. E. Their user account does not belong to any groups, which contain the itil role

Correct Answer: AC

- (Exam Topic 1)
Which one of the following statements describes the purpose of a Service Catalog workflow?

1. A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
2. B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
3. C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
4. D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

Correct Answer: C

- (Exam Topic 3)
What types of entities can receive task assignments, in ServiceNow? Choose 2 answers

1. A. Groups
2. B. Users
3. C. Departments
4. D. Teams.

Correct Answer: AB

- (Exam Topic 3)
On what part of the ServiceNow instance, would you find the option to Impersonate User?

1. A. Module
2. B. Content Frame
3. C. Application Navigator
4. D. Banner

Correct Answer: D
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_