Free Experience-Cloud-Consultant Exam Braindumps

Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like to leverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?

1. A. Create at least one subtopic and add the More Topic ink link when editing the navigation menu.
2. B. Create at least one topic along with its subtopic.
3. C. Enable Topic Hierarchy and create at least one topic with two subtopics.
4. D. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.

Correct Answer: A

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure? Choose 2 answers

1. A. The portal role record has not been created.
2. B. The portal profile record has not been created.
3. C. User records are missin
4. D. Penal & Pep ore
5. E. Contact records have not been created.

Correct Answer: AD

Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answers

1. A. Number of lead records created
2. B. CSAT (Customer Satisfaction score)
3. C. Case deflection
4. D. Average Handle Time compared to Bot Session Time
5. E. Case Type by Issue

Correct Answer: BCD

Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?

1. A. Recommend partners share user credentials.
2. B. Delegate external user administration.
3. C. Implement a limit on new users and password resets.
4. D. Create a new user form that automatically triggers a process to create a user.

Correct Answer: D

Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?

1. A. Developer Console
2. B. Compact Header Properties
3. C. Rich Content Editor
4. D. CMS Connect

Correct Answer: D