Free ITIL-4-Foundation Exam Braindumps

- (Exam Topic 4)
Which is the BEST type of resource for investigating complex incidents?

1. A. Self-help systems
2. B. Knowledgeable support staff
3. C. Detailed work instructions
4. D. Disaster recovery plans

Correct Answer: B
More complex incidents will usually be escalated to a support team for resolution, or even suppliers and partners who offer support for products and services they provide.

- (Exam Topic 3)
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

1. A. Organizations and people
2. B. Information and technology
3. C. Partners and suppliers
4. D. Value streams and processes

Correct Answer: D
Value streams and processes focus mainly on those areas which ensure integration and coordination of various actions and parts which contribute towards better value creation for the organization. This dimension is more concerned about the way the organization has organized the activities or processes and how it enables and ensures the value creation across all stakeholders.
https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management

- (Exam Topic 2)
Which term describes the functionality offered by a service?

1. A. cost
2. B. Utility
3. C. Warranty
4. D. Risk

Correct Answer: B

- (Exam Topic 1)
Which service level metrics are BEST for measuring user experience?

1. A. Single system-based metrics
2. B. Metrics for the percentage of uptime of a service
3. C. Operational metrics
4. D. Metrics linked to defined outcomes

Correct Answer: D

- (Exam Topic 1)
What are the three phases of 'problem management'?

1. A. Problem identification, problem control, error control
2. B. Problem analysis, error identification, incident resolution
3. C. Problem logging, problem classification, problem resolution
4. D. Incident management, problem management, change control

Correct Answer: A