Free ITIL-4-Foundation Exam Braindumps

- (Exam Topic 2)
Which helps to manage an incident when it is unclear which support team should be working on the incident?

1. A. Disaster recovery plans
2. B. Swarming
3. C. Target resolution times
4. D. Self-help

Correct Answer: B
Reference: https://www.bmc.com/blogs/itil-incident-management/

- (Exam Topic 3)
When is the earliest that a workaround can be documented in ‘problem management’?

1. A. After the problem has been logged
2. B. After the problem has been prioritized
3. C. After the problem has been analyzed
4. D. After the problem has been resolved

Correct Answer: C

- (Exam Topic 3)
Which statement about service offerings is CORRECT?

1. A. The same product can be used as a basis for more than one service offering
2. B. Service offerings include the transfer of goods from the consumer to the prowler
3. C. Service offerings describe how providers and consumers cooperate to co-create value
4. D. Each service should be described to consumers as a single service offering

Correct Answer: A

- (Exam Topic 2)
Which usually requires a team of representatives from many stakeholder groups?

1. A. Fulfilling a service request
2. B. Authorizing an emergency change
3. C. Logging a new problem
4. D. Investigating a major incident

Correct Answer: D

- (Exam Topic 1)
Which practices are typically involved in the implementation of a problem resolution?
* 1. Continual improvement
* 2. Service request management
* 3. Service level management
* 4. Change control

1. A. 1 and 2
2. B. 1 and 4
3. C. 3 and 4
4. D. 2 and 3

Correct Answer: B