Free ITIL-4-Foundation Exam Braindumps

- (Exam Topic 1)
Which practice has a purpose that includes ensuring that risks have been properly assessed?

1. A. Service configuration management
2. B. Problem management
3. C. Service level management
4. D. Change control

Correct Answer: D

- (Exam Topic 2)
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

1. A. Relationship management
2. B. Change control
3. C. Release management
4. D. Monitoring and event management

Correct Answer: B
Reference: https://www.symphonysummit.com/products/what-is-it-service-management-itsm/

- (Exam Topic 2)
What considerations influence the supplier strategy of an organization?

1. A. Contracts and agreements
2. B. Type of cooperation with suppliers
3. C. Corporate culture of the organization
4. D. Level of formality

Correct Answer: C

- (Exam Topic 3)
How should an organization prioritize incidents?

1. A. Ask the user for their preferred resolution timeframe.
2. B. Assess the availability of the appropriate support team.
3. C. Use an agreed classification which is based on the business impact of the incident.
4. D. Create an order of incidents based on the dates and times when they were logged.

Correct Answer: C

- (Exam Topic 4)
Which step of the 'continual improvement model' defines measurable targets?

1. A. how we get there?
2. B. Where are we now?
3. C. What is the vision?
4. D. Where do we want to be?

Correct Answer: D
This is one of the most important questions for continual improvement. This question helps to define measurable targets for the IT service provider that will help to reach the vision of the company in the long-term. At this stage, we look at the identified key performance indicators from the previous step and determine what values we want to target for each of these indicators. This decision must be made with the business’s vision in mind, but also with a sense of what is practically possible.
https://blog.masterofproject.com/continual-improvement-model/