Free ITIL-4-Foundation Exam Braindumps

- (Exam Topic 1)
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

1. A. Relationship management
2. B. Continual improvement
3. C. Service configuration management
4. D. Service level management

Correct Answer: B

- (Exam Topic 1)
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

1. A. Change control
2. B. Continual improvement
3. C. Problem management
4. D. Service desk

Correct Answer: C

- (Exam Topic 3)
Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?

1. A. Understanding the organization’s vision
2. B. Understanding stakeholder needs
3. C. Meeting stakeholder expectations
4. D. Ensuring service components are available

Correct Answer: C
The purpose of 'obtain/build' value chain activity is "to ensure that service components are available when and where they are needed, and meet agreed specifications." Service components for 'deliver and support' and service components for design and transition are key outputs of 'obtain/build' value chain activity.

- (Exam Topic 3)
How are target resolution times used in the 'incident management' practice?

1. A. They are agreed, documented, and communicated to help set user expectations
2. B. They are established, reviewed, and reported to ensure that customers are happy with the service
3. C. They are initiated, approved, and managed to ensure that predictable responses are achieved
4. D. They are scheduled, assessed and authorized to reduce the risk of service failures

Correct Answer: A

- (Exam Topic 3)
What varies in size and complexity, and uses functions to achieve its objectives?

1. A. A risk
2. B. An organization
3. C. A practice
4. D. An outcome

Correct Answer: B