Free ITIL-4-Foundation Exam Braindumps

- (Exam Topic 2)
Which practice has a purpose that includes restoring normal service operation as quickly as possible?

1. A. Problem management
2. B. Incident management
3. C. Deployment management
4. D. Supplier management

Correct Answer: B

- (Exam Topic 4)
Which statement about the input and output of the value chain activities is CORRECT?

1. A. Each value chain activity receives inputs and provides outputs
2. B. The organization’s governance will determine the inputs and outputs of each value chain activity
3. C. Some value chain activities only have input, whereas others only have outputs
4. D. Input and output are fixed for each value chain activity

Correct Answer: A
Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.
https://www.bmc.com/blogs/itil-service-value-chain/

- (Exam Topic 1)
Which describes outcomes?

1. A. Tangible or intangible deliverables
2. B. Results desired by a stakeholder
3. C. Configuration of an organization's resources
4. D. Functionality offered by a product or service

Correct Answer: B

- (Exam Topic 3)
Which statement about managing incidents is CORRECT?

1. A. Low impact incidents should be resolved efficiently, making logging unnecessary
2. B. The 'incident management' practice should use a single process regardless of the impact of the incident
3. C. Low impact incidents should be resolved efficiently so the resource required is reduced
4. D. Incidents with the lowest impact should be resolved first

Correct Answer: C

- (Exam Topic 2)
How do all value chain activities transform inputs to outputs?

1. A. By using a combination of practices
2. B. By using a single functional team
3. C. By determining service demand
4. D. By implementing process automation

Correct Answer: A